Frequently Asked Questions
Find everything you need to know about your Moleskine orders, products, and services.
How can I track my order status?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for notebooks and accessories?
We offer a 14-day return window for products purchased on our official store, provided they are in their original packaging and unused condition. Please note that personalized items cannot be returned.
Do you offer international shipping?
Yes, Moleskine ships to a wide range of countries globally. Shipping costs and delivery times vary depending on the destination and will be calculated during the checkout process.
How do I care for my Moleskine leather bag or wallet?
To maintain the quality of your leather items, we recommend cleaning them with a soft, dry cloth. Avoid prolonged exposure to direct sunlight and moisture to prevent fading or damage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods depending on your shipping location.
What should I do if my product is defective?
We take great pride in our craftsmanship. If you receive a product with a manufacturing defect, please contact our Customer Care team with your order number and photos of the issue for a replacement or refund.